Projects are as much about people as they are about tasks… The most frustrating thing about having building work done at home, wasn’t the dust and mess (as I’d expected) it was the ‘radio silence’ from the project manager. I’m sure the project manager had a plan, but he wasn’t sharing it with anyone. There were […]
Delegation is something that gets mentioned on a lot of our training courses, so here we’re sharing with you, the 7 ‘rights’ that we believe help managers successful in delegating. One of the most important sections of our leadership and management training courses is the section on delegation. Yet, somehow it often feels like it’s […]
In the first part of this feature for team leaders on giving effective feedback that motivates people, we presented the evidence that feedback can motivate, and increase your bottom line and considered the basic components of how to construct feedback. (Missed it? Read it here.) In part 2, we continue with our leadership tips series with the 9 […]
Research shows that motivated staff tend to be happier, off sick less often, more loyal and work with more enthusiasm. When you’re on the outside of a motivated workforce looking in, it can feel a bit like watching a great magic show – a heartening and positive experience, but you just can’t help wondering how […]
This fantastic “leadership recipe” was created by one of the teams on our leadership training course! Serves: one great team Ingredients: 250g of inspirational spirit 200g of motivational dust 125g of confidence 75g of expertise 1 egg of trust 25g of diplomacy glitter A teaspoon of determination Zest of empathy Inner beauty and wise […]
Five questions is our new regular feature in which we interview someone who’s been influential in the world of workplace training and development. And who better to launch our regular news item legendary team and management theorist, Dr Meredith Belbin. An Honorary Fellow of Henley Management College, Oxford, Meredith is renowned for his groundbreaking work […]
It’s the end of the world as we know it! Or at least according to the ancient Mayan calendar it is anyway. Our Meso-American chums predicting that the apocalypse will arrive on 21 December. So with the imminent threat of worldwide devastation looming, it’s more important than ever to adhere to Benjamin Franklin’s great ole sentiment of […]
McCrudden Training has recently undertaken a small piece of research to understand the approach taken to training, learning and development by a range of medium-sized charities that operate across the UK. Here is a summary of what we learned about training in the third sector: Uncovering training needs The majority of charities surveyed by McCrudden […]
At some point in our working lives, most of us will encounter someone we find difficult to deal with. And with people under more and more pressure at work, it’s perhaps not surprising that we’re not all always on our best behaviour at work! Dealing with difficult people? In the video clip below our Managing […]
In a recent survey conducted by McCrudden Training, 98% of East Sussex business owners said that in a recession, outstanding customer service is one of the most important ways they gain a competitive advantage. And that’s where our First Service customer training programme comes in. There are dozens of customer care packages on the market, but […]
Scientists have recently diagnosed a new disorder that affects an individual’s ability to successfully complete tasks. Total Overload (of) Activities Disorder, or TOAD for short, occurs when a person fails to complete a single task because they take on too many things simultaneously. As a consequence, their conscious mind is unable to focus. One overloaded sufferer […]
