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Training Courses

Independent Training Course available for booking or purchase

McCrudden Training courses are highly participative, using activities such as individual delegate activities, shared knowledge exercises, case studies, scripts, short films, and small group work, as well as formal delivery. Below is just a sample of the training that is currently very popular. If the topic you are interested in is not shown here, please contact us.

Crucial Customer Care

Only Excellence is remembered

In today's society consumers expectations are higher than ever. Crucial Customer Care highlights the value and qualities of good customer service and building customer good relationships with both internal and external customers.

This one-day course is suitable for all staff, up to and including management, seeking to maximise their own role in the 'chain' of service delivery. Practical exercises provide a safe environment to explore imaginative approaches to first class service and support the development of the competencies that make good service, exceptional.

More on the Crucial Customer Care Training Course.

Dealing with Difficult People

Wouldn't it be great if everyone in life was like you? Well, sadly they're not - but are there really difficult people? From time to time we all encounter people we find it hard to cope with and sometimes it can feel like they are deliberately trying to make our lives a misery, but is it the person, or their behaviour that is difficult?

This short workshop provides an introduction to learning to cope with difficult behaviours. We explore why we might find some behaviours difficult, and we look at ways of reframing it. It will also give you some insight into common techniques for "Dealing with Difficult People".

More on the Dealing with Difficult People Training Course.

Facilitating Facilitation

The ability to help a group or team to reach collective decisions is an essential skill for many people. Whether you are running training, workshops, team building events or just a team meeting, understanding the development of a team and your role within it is crucial if you are to succeed.

"Facilitating Facilitation" is a practically based, one-day course offering delegates the opportunity to develop the knowledge and skills to facilitate in a range of situations.

More on the Facilitating Facilitation Training Course.

Effective Volunteer Management

This one-day workshop explores the unique characteristics of supervising volunteers, highlighting the differences between volunteers and paid staff. Are you worried about writing a volunteer role without creating a legal contract? Are you unsure who can legally volunteer? Are you confused about criminal recording checking? Then "Effective Volunteer Management" is for you!

Mapped to the National Occupational Standards for Volunteer Management, the course is suitable for the needs of supervisors, managers and project leaders working with volunteers.

More on the Effective Volunteer Mangement Training Course.

Meetings Training

These days there are so many meetings, and the art running a good meeting seems to be dying out. We offer three workshops designed to get the best out of meetings.

"Mastering Meeting Minutes" is a half day workshop that explores the need for meeting notes, strategies for getting everything down and different formats for presenting minutes.

"Managing Meetings" looks at identifying a need to meet, agendas, time keeping and handling difficult attendees. It covers planning agendas, and handling difficult participants.

"Planning and Running Meetings" is a full day course covering and building on the ideas introduced in the half day workshops.

More on the Meetings Training Course.

Speaking Confidently

Most of us have do presentations at some time or another - job interviews, team meetings, AGM's, and they rarely get any easier! This workshop is designed to help you plan and structure a presentation to give you that extra bit of confidence.

The course will introduce some of the 'tricks of the trade' as well as give delegates the opportunity to practice their new skills in a safe and friendly enviroment.

More on the Speaking Confidently Training Course.

Report Writing

The course explores the generic purposes of reports. Delegates are guided through a step-by-step process for planning effective reports with clear objectives.

By examining essential components, gathering relevant information and writing to specific audiences, the course encourages the production of objective reports. Emphasis is placed upon clear structure with attention paid to ‘Plain English’ and equal opportunities.

This one day course is suitable for any worker or manager (employed or voluntary) new to reports, or those simply wishing to refresh their skills in professional report writing.

More on the Report Writing Course.

Train the Trainer

This course supports those who are involved in the promotion of learning and the development of staff / volunteers. The course gives practical tips and advice on planning training, presenting information, and techniques for group learning. It will review different learning styles, and practice managing difficult situations.

This one day workshop is suitable for all managers, project leaders and supervisors with little or no training experience, or those who simply want to refresh their skills.

More on the Train the Trainer Course.

Working with Volunteers with Extra Support Needs (Diversity & Equality)

This one-day workshop will help organisations to understand diversity issues and the benefits of working with volunteers who may have additional support needs, including those recovering from drug and alcohol dependency, people with criminal convictions and volunteers with physical and mental disabilities. It explores different types of support needs; developing flexible role descriptions and the legal issues that surround this area.

This one day workshop is suitable for all managers, project leaders and supervisors with little or no training experience, or those who simply want to refresh their skills.

More on the Working with Volunteers Course.

Developing Duty Managers (Leisure)

This course explores the essential elements of being an effective Leisure Duty Manager. It provides an opportunity to consider the responsibilities and skills associated with the role, introduces three basic management styles and considers when it is appropriate to employ them. Our practical exercises provide a safe environment to practice different approaches, and rehearse the skills needed to deal effectively with staff and customers.

This one-day course is suitable for new duty managers, recreation assistance seeking promotion, or duty managers wanting to build their confidence, or refresh their skills.

More on the Developing Duty Managers Training Course.

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