Customer Care Training
In today’s world, customers’ expectations are higher than ever. This workshop provides practical exercises and a safe environment to explore the qualities of ‘first class’ service and how to increase business by creating the type of service that people talk about positively.
Course content:
- the good, the bad and the ugly of customer service
- getting to know your customer
- effective customer communications
- customer relationship management
- complaints as opportunities
- diffusing angry and difficult customer situations.
Duration: One day (6 hours).
Who should attend: Any staff, up to and including managers who have contact with internal or external
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