conflict and difficult people training courses

Conflict at work online course


Conflict in workplaces is inevitable.  Handled well it can lead to improvements in products, services and team. Mismanaged and it decreases productivity and staff morale.

Our managing conflict at work online course is approved by CPD and considers what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it. Avoiding or resolving conflict will be key to ensuring teams are performing affectively and achieving results.

An essential e-learning topic for managers and team leaders and naturally compliments online negotiation course.



£35 per single licence.
£42 including VAT.

How long is it?

The maximum duration of this course is approximately 45 minutes.

Take This Course

Take our course for Conflict at work online course.

Online Team Training

Looking for a package for all your staff training needs?

Specifically developed & priced for teams of 10 or more

Conflict at work online course Information

Who is this course for?

This conflict at work online training course is particularly useful for supervisors, team leaders or those new to a leadership role. It could be for any role that is encountering conflict, for example receptionists working in a Doctors surgery.

Prefer face-to-face training? Take a look at our in-house conflict management training course.

Course Content

  • The causes and symptoms of conflict at work
  • Resolving conflict
  • Five conflict modes
  • Using the modes
  • Assertiveness
  • Seeking positive outcomes