Excellence in Reception skills training

Customer service online course

 

Customer service is the act of taking care of the customers needs by providing professional, helpful, high-quality service; regardless of whether that customer is external or another internal department.  And in many industries, quality of service is a key differentiator and how an organisation may seek to set itself apart from the competition.

But how is that achieved?  How do you make sure there is a consistently high level of customer care across your organisation?  How do you keep the importance of customer service at the forefront of the minds of busy staff?  Easy – you train them, and then you refresh that training regularly.

Without regular refresher training, staff may assume that the focus on improving customer service was ‘flavour of the month’ last month.  But regular training is expensive – that’s where online customer service training can help.

 

Cost

£
£
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0 including VAT.


How long is it?

The maximum duration of this course is approximately 75 minutes.

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Take our course for Customer service online course.

Online Team Training

Looking for a package for all your staff training needs?

Specifically developed & priced for teams of 10 or more

Customer service online course Information

Who is this course for?

Our interactive introduction to customer service training course is ideal for both customer facing staff and those working with internal customers.

It’s ideal for new staff as part of an induction to a customer service culture, those who have never attended customer service training or the perfect refresher to keep customer service fresh in the minds of all staff.

Course Content

  • what is customer service
  • the goals of great service
  • discovering and understanding your customers needs
  • delivering maximum levels of customer service
  • making customers feel great from the start
  • Communication skills (verbal and non-verbal)
  • dealing with customer complaints.