Dealing with Difficult People Training Course

Introduction

Wouldn’t it be great if everyone who came into contact with your charity or voluntary group was like you?  Sadly, they’re not.  Sometimes it can seem as if our service users, colleagues, peers and volunteers are conspiring to make our lives difficult.

We promise you they’re not, mostly they are in pain themselves.  On McCrudden Training’s dealing with difficult people training course we’ll help you to get to grips with difficult behaviour.  We’ll show you some general and specific strategies that you can start to implement right away.  Putting you back in control of the difficult people in your life.

Course content

Our dealing with difficult people training course covers:

• reasons for difficult behaviour
• depersonalising difficult people’s behaviour
• general techniques for dealing with difficult behaviour
• classic difficult people characteristics and strategies to handle them
• Thomas-Kilmann conflict handling

Course duration

Who is this course for?

Anyone who works with other people is most likely to have come across difficult behaviour in others.  Sometimes we instinctively know what to do, other times we can get stuck in a rut.

McCrudden Training’s dealing with difficult people training course is perfect for you if deal with challenging behaviour on a regular basis and would like to get some new ideas on how to handle it, and to generally increase your confidence dealing with others.

Benefits of attending

By attending our dealing with difficult people course, you’ll learn to recognise and develop an understand of difficult people in all of their guises.  We’ll give you the opportunity to practice some managing techniques and skills in a safe environment to build your confidence.

Feedback

“So well presented with enthusiasm.  Constructive ideas and clear processes that can be applied to work in practice.  Brilliant throughout – thank you.”

Allison, Occupational Therapist

Included in the price